OUR OFFICE / POLICIES / PRIVACY

White Rock Dental Group Privacy Policy for Patients

Our dental office collects personal information on patients to ensure they receive safe and appropriate dental treatment.  In addition, credit card and insurance coverage information may also be collected to facilitate payment for treatment rendered.

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Accountability 
Our dental office is responsible for all personal information under our control, and for the policies and practices we employ to ensure our office complies with provincial privacy legislation (Personal Information Protection Act, PIPA). For more information on our policies or should you have any concerns, please contact our privacy officer, whose contact information is listed at the end of this document. 

Identifying purposes  
Our office collects personal information from patients for the safe and efficient delivery of dental treatment, including information used for payment of dental services. This information includes contact information, medical history, past treatment, and billing information such as insurance status.  Patients will be notified if their personal information is to be used for purposes other than those indicated here. In the normal course of business, your information may be viewed by computer and accounting personnel.

Consent 
As a dental patient, your personal information is requested to ensure that safe and appropriate dental care is provided. It will only be collected, used and disclosed for this purpose. Similarly, financial information will also be collected, used and disclosed for the payment of services rendered.  On this basis, it is reasonable to conclude that you have provided consent for this purpose.  

Limiting collection 
Personal information collected on patients is limited to providing patient care and payment for these services. 

Limiting use, disclosure and retention 
Personal information will not be used, disclosed or retained for purposes other than those identified above and will only be retained for as long as necessary to fulfill those purposes or as required by law. When it is no longer required, all personal information will be destroyed in a manner that recognizes the sensitivity of the information. 

Accuracy 
To ensure the accuracy of personal information, our office encourages patients and staff to maintain records that are accurate and up to date. Patients can notify staff on their next visit or contact the office immediately if there is a change.

Safeguards 
Our office will take reasonable steps to ensure the personal information under our control will be protected from unauthorized use and disclosure, according to the sensitivity of the information.

Openness 
Information on our policies and practices are available to patients.  Please direct your enquiries to the privacy officer listed below.

Individual access 
An individual can request to view their personal information held by our office by contacting our privacy officer. A patient can challenge the accuracy and completeness of the information and have it amended as necessary.

We will be guided by the relevant section of the PIPA and the directives of the Ministry of Management Services as amended on occasion.

Challenge compliance 
Any patient wishing to lodge a complaint regarding our office's compliance with the PIPA can do so with our privacy officer, who will investigate and respond to all complaints. In the event the complainant remains dissatisfied, a formal complaint can be made to the provincial Information and Privacy Commissioner.

Our privacy officer 
Jane Hayes
Office Manager

207-1656 Martin Drive 
White Rock BC, V4A 6E7

T (604) 536-7606 ext. 6
F (604) 536-2102

[email protected]